Junglee Game is Hiring Customer Experience Executive | Gurugram

Junglee Game is hiring Customer Experience Executive for voice, email, and chat (blended support), for its Gurugram location, details regarding job post is as mentioned below.

About Company: Junglee Games is a leader in the skill-gaming space, with close to 75 million users. Founded in San Francisco in 2012, and part of the $30 Bn Flutter Entertainment Group, Junglee Games is the fastest-growing skill-gaming company in the world. Some of our notable games are Junglee Rummy, Howzat, Eatme.io and Solitaire Gold.

Junglee Game is Hiring Customer Experience Executive for Gurugram Location

Company Name: Junglee Game

Post Name/Role: Customer Experience Executive

Educational Qualification: Not Mentioned

Work Experience: 1 to 2+ years

Location: Gurugram, Haryana, India

Roles and Responsibility:

• Resolve customers’ queries and issues through voice, email and chat channels following the defined process.
• Meet the average response time along with productivity while ensuring you follow all quality parameters.
• Ensure all SLAs are accomplished with 100% customer satisfaction.
• Work with the team lead to ensure the best customer service is being delivered and all customer queries/issues are being resolved with clarity and promptness.
• Focus on providing first time resolution to customer.

Qualification:

• Basic knowledge of MS office applications and Google suite.
• Min 1 to 2+ years experience in voice, email, or chat processes.
• Outstanding written and oral communication skills in English.
• Willing to work in rotational shifts and week offs / 6th day (24*7 environment).
• Knowledge of online games/ real money games and skill-based games will be an added advantage.
• Multilingual candidates will be preferred.

Salary: Not Mentioned

Official Website: Click here

How to Apply: To applyClick here

Dream Sports is Hiring Customer Care Executive | Mumbai

Dream Sports is Hiring Customer Care Executive for email, and chat (Non voice process) for its Mumbai location, details regarding mentioned post is as below.

About Company: Dream Sports is India’s leading sports technology company with 150 million users, housing brands such as Dream11, FanCode, Dream Capital, DreamSetGo and DreamPay. Dream Sports is based in Mumbai and has a workforce of close to 1,000 ‘Sportans’. Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports’ mission is to ‘Make Sports Better’ for fans through the confluence of sports and technology.

Dream11 is Hiring Customer Care Executive for Mumbai Location

Company Name: Dream11

Post Name/Role: Customer Care Executive

Educational Qualification: Not Mentioned

Work Experience: 1 Year

Location: Mumbai

Roles and Responsibility:

• Leading user communication via emails and live chats.
• Ensuring minimum turnaround time for resolving user queries & complaints.
• Delivering the best-in-class service in the most friendly and timely manner.
• Suggesting process & product improvements based on user feedback.
• Assisting the team in reporting & analysis.
• Being a team player and learning from your peers.

Requirements:

• Minimum of one year of experience working in blended processes like email, chat, voice, etc.
• Excellent proficiency in written and spoken English.
• Knowledge of CRM tools like Zendesk, Freshdesk, Jira, etc.

Salary: Not Mentioned

Official Website: Click here

How to Apply: To applyClick here

Sutherland is Hiring for Customer Service Associate Job Post

Sutherland has published job notification on its official website for Customer Service Associate Job post for Chennai - Tamil Nadu, it is work at home job, interested candidate can apply through it's official website, details regarding job post is as mentioned below.

About Company: Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals.

Sutherland is Hiring for Customer Service Associate Job Post for Chennai Location

Post Name/Role: Customer Service Associate

Education Qualification: High School diploma or equivalent

Experience: Not Mentioned

Skill Required:

• Basic PC keyboarding skills
• Microsoft Office experience (Outlook, Word, Excel)
• Direct client contacts technical support experience
• Excellent verbal and written communication skills
• Strong problem-diagnosis and problem-solving skills, Multi-tasking skills, showcased using several applications
• Experience working with CRM applications (preferred)
• Ability to be goals oriented - Strong communication skills and ability to express ideas clearly

Job Responsibilities: Consultants in this role get to: Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner. Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed. Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.

Location: Chennai - Tamil Nadu (work at home job)

How to Apply: To Apply Click here.